FAQ

Do I need a special charger?

No. Use the charger that came with your e-scooter, e-bike or e-moto.

Does Plugly change the charging speed?

No. Plugly is a passive adapter, so speed depends on your charger and the station.

Which charging stations does it work with?

Stations with a Type 2 charging cable.

Do I need an app or card?

Usually, yes. Start the session the way the charging network requires.

Is it safe to use?

Check that your charger's power rating is within the station's limits, use only undamaged chargers and cables, and follow the charging network's terms of use.

How long does delivery take?

We dispatch within 2 business days. Delivery times follow LP Express's published times for your destination.

What if my Plugly is faulty?

Contact us at eplugly@gmail.com. We will repair, replace or refund it free of charge. See our Shipping & returns page for details.